|
|||||||||||||
|
Surgery TimesOpening TimesBoth Surgeries are open from 8.30am - 6.30pm Monday to Friday. All doctors have surgeries at Burton : Drs Hickish, Jenkinson, Longley & Brewitt have surgeries at Bransgore. The reception staff at either medical centre can book appointments for both surgeries as there is one computer system for the whole Practice. All clinical consultations are by appointment only, we do not have 'walk in' clinics, as we believe that this can cause unnecessarily long waits for attention. The Practice therefore strives to achieve the most appropriate timed appointment, with the right practitioner, and hopefully the practitioner of choice for the patient. Routine Appointments: Appointments with any of the clinical team (doctors, nurses and health care assistants) are available up to 4 weeks in advance. Appointments can be made in person or by telephoning either surgery, but if it is a routine appointment we would ask that this request please be made after 10.00 am if possible. Since August 2008 we have extended the surgery hours to meet the needs of patient who are not able to attend in the normal opening hours. This service is for routine appointments only, booked in advance. Appointments are available:
Length of Appointment: All GP appointments are of 10 minutes duration. If you feel you will need longer than this, please advice the reception staff who will allocate double the time to your appointment. It is also helpful to bear in mind that is difficult for any GP to attend properly to several problems in one 10 minute appointment.
Nurse appointments are of variable length
according to what is to be done, so it is essential that reception staff
know what the appointment is for so that you have the properly allocated
time. If you are late arriving for an appointment it may not be possible for the practitioner to see you. The reception will ask on your behalf, but you may be disappointed or have a long wait to the end of the surgery. Non Attendees: Many patients fail to attend their appointments. Anyone not turning up for an appointment will be written to by the Practice Manager and anyone repeatedly not attending risks being asked to register with another Practice. If you are unable to attend for an appointment, please let us know as soon as possible so that we can utilise this valuable time for another patient. 'KEEP IT, CANCEL IT but DON'T FORGET IT...' Urgent AppointmentsFor urgent conditions, or where there is uncertainty over when a patient needs to be seen and by whom, it is most likely that there will be a telephone assessment. You will be rung back by our Nurse Practitioner or by the Duty Doctor and asked for more information; they will then be able to give you advice or arrange an appointment within 48 hours with the most appropriate practitioner. This practitioner may not be the one of your choice, but will be appropriately qualified to deal with the problem as presented. Telephone AdviceOur doctors and nurses are happy to give advice over the telephone, although this has to be fitted around their surgery times, unless it is an emergency. Please discuss your contact needs with the receptionist, who can either arrange for you to be called back or give you a time to ring. 24 hour nurse-led advice is also available from NHS DIRECT - on 0845 4647 and at : www.nhsdirect.nhs.uk
Home
Visits
|
||||||||||||
|
|||||||||||||