Surgery Times

The Surgeries are open for more than ten hours each day Monday - Friday

Opening Times

Both Surgeries are open from 8.30am - 6.30pm Monday to Friday.

All doctors have surgeries at Burton : Drs Hickish, Jenkinson, Longley & Brewitt have surgeries at Bransgore. Specific times are subject to weekly change to accommodate study and annual leave, most surgeries run from  8.30am - 11.30am &  3.00pm - 6.00pm.

Appointments

Appointments can be made by calling into the surgery or by telephone. For routine appointments, please try and ring after 10.00am, these appointments are normally for 10 minutes. If you feel you need longer, please ask the receptionist to book you a double appointment. Same day appointments are available for patients requiring emergency or urgent consultation.
If you are unable to attend for an appointment, please let us know as soon as possible so that we can utilise this valuable time for another patient.

Urgent Appointments

If you indicate to the receptionist that your problem is urgent and needs attending to that day, she may arrange for the nurse practitioner to make contact with you/ see you, or fit you into the doctors surgery, this will not necessarily be the doctor of your choice.

Telephone Advice

Our doctors and nurses are happy to give advice over the telephone, although this has to be fitted around their surgery times, unless it is an emergency. Please discuss your contact needs with the receptionist, who can either arrange for you to be called back or give you a time to ring. 24 hour nurse-led advice is also available from NHS DIRECT - on 0845 4647 and at :  www.nhsdirect.nhs.uk

Home Visits

Please come to the surgery whenever possible as facilities are better for examination and treatment. If you think you need a home visit, please telephone either surgery BEFORE 10.00am and give the receptionist as much detail as possible, so the doctors can plan their rounds. You may be contacted by the nurse practitioner if more details of your needs are required. It may not always be possible for your own doctor to visit.

Out of Hours Services ( Nights/Weekend & bank Holidays)

Out of hours care is now provided by Dorset Emergency Care Service
Tel: 0845 600 10 13

Repeat Prescriptions

Requests for regular medication can be made by bringing your repeat prescription counterfoil to the surgery or by sending it by post enclosing a stamped-addressed envelope. Requests can also be made by telephone;

• at Bransgore, on the normal surgery number but AFTER 10.00am please

• at Burton, on 01202-481777, between 12noon and 2.00pm. Please allow 48 hours notice for your prescription to be processed. If your medication does not appear on your prescription counterfoil it will not be on the computer system as a 'repeat' prescription. This means that your request will be considered by the "Duty Doctor" and may therefore take a little time to process.

Test Result Enquiries

Please can you call or telephone after 10.00am for results of blood tests, X-rays etc.. and allow at least 7 days before making enquiries. Some tests will be available earlier and you will be advised of this.

New Patients

All new patients are invited to have a 'health check'. This allows us to introduce ourselves and the services we provide and also to identify any particular health needs.

Change of Address or Personal Details

If you change your name, address or telephone number, please advise the surgery immediately as we need to keep our records accurate. If your new address is outside the practice area, you may be asked to transfer to another doctor nearer to your home.